Front Desk Receptionist

Yale New Haven Health•Fairfield, CT

11h

About The Position

The Front Desk Receptionist, also referred to as a Practice Administrative Associate, coordinates patient care and physician activity by greeting patients and visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The role supports efficient, cost-effective front desk and check-in operations and follows organizational policies and procedures. Employees are expected to understand and support the YNHHS Vision and Mission and embody its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school degree or equivalent.
At least 1 year of administrative or customer service experience.
Excellent organizational, communication, customer service, and teamwork skills.
Ability to multitask.
A patient-centered approach to care.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments.

Nice To Haves

Prior experience in a physician’s office, medical practice, hospital, or health system.
Electronic medical record (EMR) experience.
Working knowledge of Microsoft Office applications.

Responsibilities

Maintain appointment schedule templates, including alterations, deletions, and additions, and communicate schedule changes to appropriate staff and physicians or providers.
Coordinate check-in and front desk operations to help ensure quality, efficient, and cost-effective service.
Greet patients upon arrival and verify or obtain required information and signatures in accordance with NEMG policies and procedures.
Answer office telephone calls, provide pleasant assistance, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
Maintain proper telephone etiquette with patients, companies, and the healthcare team.
Obtain pre-authorizations required by insurance companies for upcoming diagnostic tests and procedures when necessary, and track referrals received by the practice.
Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
Perform daily administrative tasks, including retrieving messages from the answering service and voicemail; retrieving and distributing faxes; filing and photocopying; and opening and sorting mail.
Forward phones to the answering service and notify the service about physicians’ on-call status.
Collect and reconcile co-payments and cash drawers, including cash, checks, and credit card payments, within Epic and in accordance with NEMG policies and procedures.
Collaborate on and contribute to individual, team, and department quality improvement and evaluation activities; attend and actively participate in staff meetings.
Interact effectively and professionally with people of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
Coordinate efforts to gather patient and family feedback about healthcare experiences and participate in interventions that address identified needs.
Perform other related or additional tasks as requested by physicians or management and provide cross coverage as needed.
Assist with or perform chaperone duties for patient medical procedures as needed.