Front Desk Associate

Planet Fitness•Palm Beach Gardens, FL

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people as they enter the club, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe and welcoming environment. The position also includes responding to phone inquiries, conducting prospective-member calls and tours, addressing member concerns, and escalating issues to a Manager when needed. Associates complete regular cleaning and sanitizing, monitor club areas for safety and cleanliness, and promptly report or address maintenance and facility concerns. Team members are expected to follow health and safety policies and protocols.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests, and fellow team members.
Enjoy connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, helpful, and able to communicate clearly, listen well, and respond with empathy.
Act with integrity and treat others with respect.
Take pride in contributing to a clean, welcoming, and positive club environment.
Work well as part of a team and be ready to support others.
Learn quickly and apply learning through online and hands-on training.
Able to stand and move throughout the club continually during the shift.
Able to communicate in person or by phone continually during the shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals and frequently clean and sanitize equipment and facilities.
Able to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and answer questions or concerns.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective-member calls and conduct tours to assess membership needs.
Process retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
Promptly address or report maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.