Front Desk Agent

Schulte Companies • Leominster, MA

1d • Onsite

About The Position

Schulte Hospitality Group and The DoubleTree by Hilton Leominster are seeking a dynamic, service-oriented Guest Service Representative. The role supports the organization’s service culture by providing authentic, respectful hospitality and prioritizing the needs of guests and other stakeholders. The position works in a flexible, employee-focused environment with opportunities for development and career growth.

The Front Desk Agent greets and assists guests, handles arrivals and departures, responds to inquiries, and supports front desk operations. Responsibilities include managing cash according to procedures, protecting guest personal and payment information, and keeping the front desk organized. Other duties may be assigned to meet business objectives.

Requirements

• Minimum of one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.
• Flexible availability required.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized and assist with lobby activation as needed.
• Follow proper procedures when handling guests’ personal and payment information.
• Use the required checklist during guest check-in and check-out.
• Retrieve required identification documents and form of payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under the company’s PTO policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED