Hotel Front Desk Agent - Homewood Suites Canton

Buffalo Lodging Associates, LLC • Canton, MA

6h • Onsite

About The Position

The Front Desk Agent is the face of the hotel and provides superior service to all guests at Homewood Suites by Hilton in Canton, Massachusetts. The hotel has 98 suites and is owned and managed by Buffalo Lodging Associates. The agent welcomes guests, handles check-in and check-out using the property management system, manages guest information and payments, answers questions about hotel services and amenities, and responds to guest requests. The role also takes, updates, and cancels reservations while providing excellent service.

The typical schedule is primarily evening shifts from 2 PM to 10 PM, with weekend availability required.

Requirements

• Customer service experience; hotel-setting experience is preferred.
• A valid driver’s license and an acceptable driving history, subject to company approval.
• Availability to work primarily evening shifts from 2 PM to 10 PM and on weekends.

Nice To Haves

• Hilton experience is a plus.
• High school diploma or equivalent is preferred.
• Computer knowledge, including intranet, property management systems, Word, and Excel, is strongly preferred.

Responsibilities

• Greet guests and complete check-in and check-out procedures through the property management system while obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify each guest’s needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers, provide excellent service, and enter information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.

Benefits

• Paid weekly (every Friday).
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for employees, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED