Front Desk Associate

Planet Fitness•North Charleston, SC

1d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role centers on welcoming people, supporting their fitness journeys, maintaining a clean and safe club, and contributing to a positive team environment. The associate greets and assists members and guests, handles membership and retail transactions, answers calls, and helps prospective members learn about the club. They also clean and sanitize equipment and facilities, monitor club areas for safety and cleanliness, and promptly report or address maintenance concerns. Team members are expected to follow health and safety policies and contribute to a safe, healthy workplace.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend and twist to accomplish tasks.
Able to encounter toxic chemicals during a shift.
Able to perform frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies and the Judgement Free Zone.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Complete retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, address cleanliness concerns, and quickly resolve or report safety and policy issues.
Promptly address or report maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.