Front Desk Coordinator
IVX Health • Overland Park, KS12d • Onsite
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Front Desk Coordinator - Heathcare
IVX Health•Overland Park, KS
•Onsite
About The Position
The Front Desk Coordinator is a full-time, patient-facing role supporting the daily operations of IVX Health infusion centers in the Kansas City market. Based in Overland Park, the coordinator must be flexible to support market needs and other centers as needed. The position serves as the first point of contact for patients and visitors, helping shape the care experience through attentive service, accurate administrative work, and coordination with clinical teams. The role includes greeting patients, answering phones, managing appointment schedules, confirming pre-visit requirements and authorizations, verifying insurance, updating patient demographics, collecting copays, and maintaining patient records. The coordinator also supports patient flow by communicating with nursing staff and helps keep the reception area organized, stocked, and welcoming. The schedule is Monday through Friday during regular business hours, with rotating Saturday coverage. The position offers a smaller team environment, with close-knit teams of approximately five, and may require flexibility to support other centers during staff absences, openings, or higher-volume days. Benefits and eligibility may vary based on employment status.
Requirements
- 1–3 years of front desk or administrative experience in a medical or healthcare setting.
- High school diploma or GED.
- Strong understanding of insurance verification, billing basics, and the patient intake process.
- Proficiency in EHR/EMR systems and scheduling software.
- Knowledge of medical terminology and patient-facing protocols.
- Exceptional customer service and communication skills.
- Ability to multitask in a fast-paced environment while staying organized and accurate.
- Ability to learn quickly, absorb new processes, and stay ahead of changing needs.
- Adaptability and dependability, including willingness to support multiple centers and adjust to evolving workflows.
Responsibilities
- Greet patients warmly and professionally, answer phones, and assist visitors.
- Schedule, reschedule, and confirm appointments.
- Ensure pre-visit requirements and authorizations are in place.
- Verify patient insurance, update demographic information, and collect copays accurately and with integrity.
- Coordinate patient flow and communicate clearly with nursing staff to support a smooth and safe experience.
- Maintain patient records.
- Keep the front desk and reception area organized, stocked, and welcoming.
- Support other centers within the market as needed during staff absences, openings, or higher-volume days.
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage and telemedicine services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and flexible spending options
- 401(k) retirement plan with company match
- Life, AD&D, and disability insurance
- Accident, critical illness, and hospital indemnity coverage
- Fertility and family planning support
- Tuition reimbursement and certification assistance
- Continuing education and professional development resources
- Employee Assistance Program and wellness support
- Paid time off
- Paid holidays
- Volunteer time off and charitable giving match
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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