Front Desk Coordinator

Silhavy Creek Family Dental • Valparaiso, IN

9d

About The Position

The Front Desk Coordinator is the welcoming face and voice of Silhavy Creek Family Dental, helping patients feel valued from the moment they arrive. The role supports a smooth and efficient office through patient communication, appointment coordination, administrative work, and financial tasks. The practice emphasizes empathetic patient care, professionalism, organization, and teamwork. The position is full-time and scheduled Monday through Thursday, 7:45 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• Strong communication, organizational, and multitasking skills.
• Familiarity with dental software and Microsoft Office.
• Willingness to learn new programs.

Nice To Haves

• Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial tasks, including collecting co-payments, verifying insurance, and preparing daily reports.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients with professionalism and empathy.
• Track appointments, cancellations, no-shows, and late arrivals to maintain smooth schedule flow.

Benefits

• Paid time off that grows with your career.
• Comprehensive benefits, including 401(k).
• Access to continuing education and development opportunities.
• Inclusive work atmosphere that values individuality and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED