Front Desk Coordinator

Dental Care of Michigan•Mount Clemens, MI

About The Position

The Front Desk Coordinator is the welcoming face and voice of the dental practice, helping patients feel valued from the moment they arrive. The role supports a smooth and efficient office through patient communication, appointment coordination, administrative tasks, and financial responsibilities. The position is at Dental Care of Michigan in Mt. Clemens, Michigan, and is full-time. The schedule is Monday through Thursday, 8:45 a.m.–6:00 p.m., with Friday hours as needed from 8:30 a.m.–5:00 p.m. The practice emphasizes empathetic patient care and partners with North American Dental Group for tools and support. Its practices are independently owned and operated by licensed dentists and receive non-clinical business support services from North American Dental Group.

Requirements

High school diploma or equivalent.
Strong communication, organizational, and multitasking skills.
Familiarity with dental software and Microsoft Office.
Willingness to learn new programs.

Nice To Haves

Associate’s degree preferred.
1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

Handle financial tasks, including collecting co-payments, verifying insurance, and completing daily reporting.
Perform administrative duties such as sorting mail, scanning documents, and photocopying.
Answer phone calls, provide information, and schedule, verify, and confirm appointments.
Clearly explain dental procedures, policies, and services to patients.
Present financial arrangements and policies to patients with professionalism and empathy.
Track appointments, cancellations, no-shows, and late arrivals to maintain a smooth schedule.