Coordinator, Front Desk

Cano Health • Miami, FL

13d • Onsite

About The Position

The Front Desk Coordinator is the first point of contact for patients, visitors, and callers at the clinic. The role provides customer service and performs administrative, clerical, and data-entry duties, including patient intake, insurance verification, appointment scheduling, and support for smooth front-desk operations and patient-centered care. The position also supports center-level operations, patient experience, and communication, and keeps the front desk, lobby, and patient-facing areas clean, organized, and stocked. Other duties may be assigned by management.

Requirements

• High school diploma or equivalent required.
• At least one year of experience in a healthcare or medical office setting.
• Strong communication and customer service skills.
• Detail-oriented, with a commitment to data accuracy.
• Ability to multitask in a fast-paced clinical environment.
• Technical proficiency with required systems and software tools.
• Ability to perform essential functions including typing, standing, sitting, stooping, and occasionally climbing.
• Ability to lift up to 50 lbs.
• Ability to travel to clinical sites as needed; expected travel is 0–25%.

Nice To Haves

• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
• BLS certification and ability to respond to medical emergencies.
• Training in gait support, proper lifting techniques, and ADA compliance.
• Experience with Microsoft Office Suite, including Power BI, Excel, Word, Teams, and PowerPoint; EMR systems such as eCW at superuser level; RingCentral; TripMaster; Oracle Expenses; health-plan, specialist, and diagnostic-center portals; Workday; Availity and other insurance/eligibility portals; alarm and security monitoring systems; and Cano.Net ticketing system.
• Bilingual English and Spanish.

Responsibilities

• Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, mail welcome packages, obtain annual consents and signatures, assist with Patient Portal enrollment, and coordinate translation services as needed.
• Greet patients and visitors; address concerns or complaints and escalate issues appropriately.
• Schedule appointments, follow scheduling workflows and guidelines, seek Health Center Manager approval for exceptions, assist with confirmation calls and transportation scheduling, reschedule no-shows within 24 hours, update EMR visit statuses, and support special-event scheduling.
• Verify patient demographics at check-in and accurately enter demographic, insurance, and Patient Hub information; scan and file documents and ID photos, eFile documents within 48 hours, monitor the fax inbox, and clear Jellybean inboxes daily.
• Document insurance verification in the EMR, collect co-payments and coinsurance according to policy, and run and reconcile end-of-day financial reports.
• Make outbound calls for care initiatives, follow up with patients 3–7 days after discharge to confirm transition-of-care appointments, confirm follow-up appointments, and ensure referral coordination at check-out.
• Answer and route calls, take and document messages, assist callers, and respond professionally and accurately to inquiries in person, by phone, and by email.
• Support center-level operations, patient experience, and communication; keep front-desk and patient-facing areas clean, organized, and stocked; and monitor and request office supplies.
• Perform other duties assigned by a supervisor or manager.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company holidays
• Short-term and long-term disability
• Life insurance
• Performance bonus based on company financial targets and position-related metrics
• Additional associate benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED