Front Desk Coordinator

North American Dental Group • Centerville, OH

7d

About The Position

The Front Desk Coordinator supports a dental practice by welcoming patients, coordinating appointments, handling clerical duties, explaining services, and assisting with insurance and payment matters. The role requires dependable handling of financial information and a focus on helping patients feel informed and worry-free. The practice emphasizes empathetic, patient-first care and works in partnership with North American Dental Group.

The position is described as working Monday through Friday. The team environment encourages individuality, career growth, and continuing education.

Requirements

• High school diploma or equivalent.
• Dependability and skill in quality control when handling financial information.
• Knowledge of dental software and Microsoft Office programs, and the ability to learn new programs as needed.

Nice To Haves

• Associate’s degree preferred.
• One to five years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information with care, perform insurance verification, and prepare end-of-day reports.
• Sort, open, and distribute mail; scan and photocopy documents.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
• Track appointments associated with no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED