Front Desk Coordinator

Fresenius Medical Care•Philadelphia, PA

About The Position

The Front Desk Coordinator, referred to in the position purpose as the Patient Services Coordinator, coordinates scheduling, pre-procedure communication, medical record documentation, EMR demographic data entry, payer requirements, and revenue-cycle tasks. The role greets patients and visitors and answers a multi-line telephone and fax. The center is open Monday through Saturday, and the position requires one Saturday per schedule, which occurs every six weeks. The coordinator schedules appointments and pre-procedure activities; manages cancellations and schedule additions; supports patient admission and front-end billing registration; verifies insurance and completes prior-authorization or other payer processes; and maintains confidential patient and financial records. The position also ensures accurate, timely scanning and filing, communicates procedure and insurance changes, conducts daily encounter checks, coordinates medical-record handling and release logs, and oversees office materials, inventory, shipments, and deliveries. The role may assist with patient transportation when permitted by company policy. Other duties may be assigned. The work takes place in a healthcare facility with controlled air temperature and moderate noise. The employee may be exposed to infectious or contagious diseases or materials. Day-to-day work includes desk and computer work and interaction with patients, facility staff, and physicians. No supervisory responsibilities are listed.

Requirements

High school diploma or an equivalent combination of education and experience.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module promptly and efficiently.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations and additions to the schedule according to center scheduling parameters.
Print the patient schedule and pull patient charts daily.
Greet patients and visitors professionally, obtain identification and insurance information, and initiate the admission process.
Assemble, file, and maintain confidential patient medical and financial records securely.
Complete front-end billing procedures by entering information into the computer registration module.
Verify insurance and complete prior authorizations or other payer-required actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are present on charts and admission documents in accordance with company policies and procedures.
Accurately scan and file documents within 24 hours of the completed visit, including physician reports to referral sources.
Immediately communicate procedure and insurance changes identified during a patient visit to appropriate internal parties and the patient record.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for medical-record releases.
Provide information to parties engaged in research or study projects involving patient care and service utilization in accordance with policy.
Oversee office materials moving in and out, including inventory, shipments, and deliveries.
Perform other duties as assigned.