Front Desk Agent Jobs

About The Position

Requirements

• High school diploma or GED and one year of related experience or training, or an equivalent combination of education and experience.
• Experience in a customer service position.
• Fluency in spoken and written English.
• Proficiency with Front Desk operations computer systems, including Jonas and Microsoft Office.
• Certified in CPR, First Aid, and AED, or willing to obtain these certifications.
• Demonstrate creativity, approachability, an outgoing and positive nature, cheerfulness, friendliness, trustworthiness, proactivity, and problem-solving ability.
• Meet the physical demands of the position, including standing for up to four hours at a time, regular hand use and reaching, frequent walking, talking and hearing, occasional climbing, balancing, stooping, kneeling and crouching, and occasional lifting or moving of up to 25 pounds.
• Move regularly through confined spaces without bumping fixed objects while navigating around people.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• The Club is willing to consider on-the-job training for a candidate with the correct attitude.

Responsibilities

• Greet, meet, and register members and guests; assign rooms or direct them to the appropriate Club area; and attend to special requests.
• Process check-outs according to member billing policies and procedures, including cash and credit card transactions.
• Notify housekeeping about check-outs, late check-outs, early check-ins, and special requests to coordinate room status updates.
• Make room reservations according to Front Office procedures and arrange wake-up calls as needed.
• Direct members and guests to appropriate venues and events, and remain aware of Club dining, catering, special events, and service offerings.
• Notify the appropriate person and follow communication protocols in emergencies or when unacceptable member, guest, or employee activities occur.
• Resolve member and guest complaints or concerns, or refer them to the appropriate department.
• Follow cash and valuables procedures, including managing safe deposit boxes, accounting for the daily cash bank, and issuing and recording petty cash.
• Answer incoming calls within three rings and follow the ANC telephone answering protocol and etiquette.
• Follow safety, emergency, and accident-prevention procedures and policies.
• Process mail, packages, and messages, and deliver them or notify recipients promptly.
• Update Reader Board notifications as needed.
• Keep the Front Desk and Main Lobby clean, neat, and safe; protect Club property and keep the workstation free of hazards and clutter.
• Maintain familiarity with the Club’s layout, services, amenities, surroundings, attractions, management, governance, facilities, and current publications and announcements.
• Maintain a professional uniform and appearance and observe personal sanitation requirements.
• Meet attendance requirements, which may include nights, weekends, and holidays.
• Perform other duties as assigned or adjusted according to business needs.