Front Desk Agent

MCR • Austin, TX

4d • $17 - $20 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes welcoming guests, completing check-ins and check-outs efficiently, contacting guests after check-in to confirm their rooms are satisfactory, maintaining current knowledge of room rates and promotions, and receiving and recording incoming mail as required by the daily shift checklist.

All team members are expected to provide clean, friendly, well-organized, and safe hotel experiences. The agent contributes to guest satisfaction, maintains clean and organized workspaces, completes operational checklists and shift handover reports accurately and on time, wears an approved clean uniform and nametag, and communicates and collaborates professionally with coworkers. Team members may be asked to help clean guest rooms and public spaces as needed.

Performance is evaluated through guest satisfaction scores and reviews, management ratings, cleanliness spot checks and leadership walkthroughs, checklist tracking, and teamwork assessments. The position requires a varied schedule that may include evenings, nights, weekends, and holidays. The work involves extended periods of standing, operating office equipment and computers, moving throughout the hotel and guest rooms, and lifting or transporting supplies weighing up to 25 pounds. The work environment is usually moderately noisy, including ringing phones and frequent communication.

Requirements

• Must be at least 18 years old.
• Positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by guests and coworkers.
• Ability to communicate information and ideas clearly.
• Desire to serve guests and provide hospitality.
• Ability to read, write, understand, and communicate effectively in English.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Arrive and clock in on time for each shift, follow break schedules, and clock out at the scheduled shift end unless directed otherwise; do not work off the clock.
• Able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Able to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
• Able to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and rooms.
• Able to inspect and observe details at close and long range.
• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly on arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel features, facilities, and amenities, and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house areas clean and organized, and help clean guest rooms and public spaces when needed.
• Complete operational checklists accurately and at the designated times each shift.
• Prepare accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Complete guest check-ins and check-outs in a timely manner.
• Contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Maintain current knowledge of room rates and promotions.
• Receive and record incoming mail according to the daily shift checklist.
• Follow scheduled clock-in, clock-out, and break procedures, and provide notice of absences as directed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed