Front Desk Agent
About The Position
Flynn Hospitality is hiring a Front Desk Agent to support hotel operations and create memorable guest experiences. The role welcomes and checks in guests using Hilton or Marriott systems, handles reservations, payments, and guest inquiries, and resolves issues professionally and positively. The Front Desk Agent communicates with housekeeping and engineering as needed, promotes Marriott loyalty programs, and upsells amenities. Candidates should bring friendly, polished customer service skills, be able to multitask and remain calm under pressure, and have open availability for all shifts, including overnights. Hotel front desk experience is preferred, and experience with PMS systems such as FOSSE is a plus.
Requirements
- Friendly, polished customer service skills.
- Ability to multitask and stay calm under pressure.
- Open availability for all shifts, including overnights.
Nice To Haves
- Hotel front desk experience is preferred.
- Experience with PMS systems such as FOSSE is a plus.
Responsibilities
- Welcome and check in guests using Hilton or Marriott systems.
- Handle reservations, payments, and guest inquiries.
- Resolve guest issues with professionalism and positivity.
- Communicate with housekeeping and engineering as needed.
- Promote Marriott loyalty programs and upsell amenities.
Benefits
- A welcoming and inclusive team culture.
- Industry-leading benefits supporting health, financial goals, and work-life balance.
- Competitive pay and recognition.
- Career growth and training through hands-on learning and mentorship.
- Hotel discounts and flexible scheduling.
- Tuition assistance and training programs.
- Retirement savings plans, including a 401(k) with company match.
- Promotion from within.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
