Front Desk Agent | State College Williamsburg Square Hampton Inn

SHANER • State College, PA

3d • Onsite

About The Position

The Front Desk Agent provides courteous, efficient service to hotel guests and visitors. The role handles guest check-ins and check-outs, processes payments in accordance with hotel requirements, responds to guest complaints, and provides information and services in a friendly, professional manner. The agent also produces and distributes daily reports, coordinates with Housekeeping to resolve room-status discrepancies, and follows the hotel’s cash-handling and credit procedures. The position is at the Hampton Inn & Suites State College at Williamsburg Square.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.

Nice To Haves

• Previous hotel experience.
• Computer experience.
• Bilingual English/Spanish skills.
• Knowledge of local activities and attractions appropriate for the hotel’s clientele.

Responsibilities

• Provide superior guest service by courteously and efficiently checking hotel guests in and out.
• Process guest payments according to established hotel requirements and follow payment, cash-handling, and credit policies and procedures.
• Provide information and services to guests and visitors in a friendly, professional manner.
• Handle guest complaints and work to ensure guest satisfaction.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve discrepancies on the room-status report with Housekeeping.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED