Hospitality Attendant | State College Williamsburg Square Hampton Inn
About The Position
Shaner Hotels is hiring a Hospitality Attendant at the Hampton Inn & Suites State College at Williamsburg Square. The role welcomes and interacts with guests in the breakfast and lobby areas and supports breakfast service, including setting up, maintaining, and breaking down the breakfast bar; preparing specified food items; replenishing food; and courteously assisting guests with food service according to departmental quality standards and specifications. The attendant handles guest complaints with the goal of ensuring guest satisfaction, maintains quality and cleanliness standards, follows safety, food-handling, security, maintenance, and cleaning procedures, and assists with scheduled inventories. The role requires availability for a flexible schedule, including weekends, holidays, and varied shifts. Other duties may be assigned. The Hampton Inn & Suites State College at Williamsburg Square is a 72-room hotel in State College, Pennsylvania, near Penn State University and downtown State College. It is part of Shaner Hotels, an owner-operator and management company with a portfolio of more than 70 properties across 14 states and three countries.
Requirements
- At least one year of customer service experience.
- Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
- Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
Nice To Haves
- Previous hotel experience preferred.
- Bilingual English/Spanish is a plus.
- Knowledge of local activities and attractions appropriate for clientele.
- Food safety certification preferred.
Responsibilities
- Welcome, greet, and interact with guests in the breakfast and lobby areas.
- Set up, service, maintain, and break down the breakfast bar line.
- Prepare specified food items for the breakfast bar.
- Replenish breakfast bar food and assist in serving guests courteously and efficiently according to departmental quality standards and specifications.
- Handle guest complaints to ensure guest satisfaction.
- Maintain quality and cleanliness standards throughout daily assignments.
- Follow house, safety, food-handling, and security procedures.
- Follow the maintenance program and cleaning schedule.
- Assist with inventories as scheduled.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
