Valet Attendant - Hampton Inn Salem

Towne Park•Salem, MA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and supporting guests during arrival and departure. The associate also answers guest questions, provides directions and information about hotel amenities and local attractions, delivers requested items, and may shuttle guests to approved destinations. The position follows established practices and procedures under frequent direction and review. The associate explains parking rates and retrieval procedures, manages claim checks and vehicle keys, maintains accurate valet and vehicle records, and collects parking revenue when needed. Work is primarily outdoors for extended periods and may involve exposure to extreme heat and cold.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
Ability to perform parallel parking.
Ability to talk and hear; sit or stand for extended periods; and perform tasks that may include running, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.
Ability to lift or exert up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the appropriate salutation and follow Towne Park phone etiquette; remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously, assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility amenities, meeting rooms, outlets, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to destinations approved by the location.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record vehicle locations on key tags.
Calculate and collect revenue for vehicles when needed.