Valet Attendant - Hampton Inn Salem

Towne Park • Salem, MA

3d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting guests with luggage and bell services, and supporting arrivals and departures. The associate also helps guests with directions, transportation, reservations, facility information, and other inquiries; delivers requested messages, items, or amenities; and may shuttle guests to approved locations.

The position follows established practices and procedures, with specific directions and frequent review of work. Decisions are made within operational instructions and departmental guidelines. Work is performed primarily outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying to work, or within a commutable distance of that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including adding and subtracting three-digit numbers, multiplying and dividing with tens and hundreds, and handling American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the position’s physical demands, including extended periods of sitting or standing, movement such as walking or running, and lifting or moving objects weighing up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
• Ability to work outdoors for extended periods and in extreme heat and cold.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use their last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver requested messages, items, and guest amenities, and shuttle guests to locations approved by the property.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and applicable plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED