Hospitality Attendant | State College Williamsburg Square Hampton Inn

Shaner Hotels•State College, PA

12d

About The Position

The Hospitality Attendant welcomes, greets, and interacts with guests in the breakfast and lobby areas. The role is responsible for setting up, serving, maintaining, and breaking down the breakfast bar, including preparing specified food items, replenishing food, and assisting guests courteously and efficiently in accordance with departmental quality standards and specifications. The attendant also handles guest complaints to support guest satisfaction, maintains quality and cleanliness standards, follows house, safety, food-handling, security, maintenance, and cleaning procedures, and assists with inventories as scheduled. Other duties may be assigned.

Requirements

Minimum one year of customer service experience.
Ability to communicate satisfactorily with guests, management, and co-workers so they understand.

Nice To Haves

Previous hotel experience.
Bilingual English/Spanish.
Food safety certification.
Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

Welcome, greet, and interact with guests in the breakfast and lobby areas.
Set up, serve, maintain, and break down the breakfast bar line.
Prepare specified food items and replenish food at the breakfast bar.
Assist in serving food to guests courteously and efficiently in accordance with departmental quality standards and specifications.
Handle guest complaints to ensure guest satisfaction.
Maintain quality and cleanliness standards throughout daily assignments.
Observe house rules, safety rules, food-handling procedures, and security procedures.
Assist with inventories as scheduled.
Follow the maintenance program and cleaning schedule.
Perform other duties as assigned.