Front Desk Agent

Casino and • Baton Rouge, LA

4d

About The Position

The Front Desk Agent provides friendly, professional, timely, and consistently high-quality service to hotel guests and team members. The role manages guest arrivals and departures, reservations, accommodation assignments, guest payments, account postings, and front desk communications. The agent maintains awareness of hotel operations and amenities, follows established procedures and internal controls, and reports operational, safety, and maintenance concerns to the appropriate person. Other related duties may be assigned, and duties and responsibilities may change with or without notice.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Experience with hotel operating systems preferred.
• Previous experience with computers preferred.
• Hotel experience preferred.

Responsibilities

• Build positive relations with guests and team members.
• Participate in departmental and company meetings.
• Provide consistent, high-quality service to team members and guests.
• Perform friendly, professional, and timely check-in and check-out processes.
• Assign guest accommodations in accordance with procedures and standard operating procedures.
• Answer phones within three rings while following the company phone script.
• Accurately take messages for guests and initiate actions as needed.
• Obtain proper identification and a form of payment during guest check-in.
• Create and update guest reservations upon request, based on hotel availability.
• Monitor room availability and report issues to a supervisor.
• Handle the assigned bank in accordance with established internal controls and accurately post charges to guest folios.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting daily front desk operations.
• Process guest payments and accounts accurately, efficiently, and promptly at checkout.
• Explain the hotel's amenities, including catering, rooms, packages, and food and beverage outlets.
• Bring problems to the attention of the manager or supervisor on duty.
• Proactively prioritize needs and effectively manage resources.
• Immediately report safety hazards, problems, or maintenance issues to the appropriate party.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED