Front Desk Agent Jobs

About The Position

Requirements

• A positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening, understanding, clarification, and resolution of concerns raised by guests and coworkers.
• Ability to communicate information and ideas clearly and effectively in English.
• Desire to serve guests.
• Must be at least 18 years old.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Ability to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, tools, and controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Ability to inspect and visually observe details at close and long range.
• Ability to occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Address guest needs and requests promptly and hospitably, including handling challenging situations with urgency.
• Maintain knowledge of hotel features, amenities, rates, and promotions, and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house work areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate, timely shift handover reports.
• Wear a clean approved uniform and nametag and maintain grooming standards.
• Check guests in and out efficiently.
• Contact guests after check-in to confirm room satisfaction and ask whether anything else is needed.
• Receive and note incoming mail according to the daily shift checklist.
• Communicate clearly, honestly, and professionally with coworkers and collaborate to support guests and the workplace.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, follow scheduled break procedures, and provide required notice when calling out.
• Perform other job-related duties as assigned.