Front Desk Agent

Pyramid Global Hospitality • Seattle, WA

4d

About The Position

The Front Desk Agent creates a memorable first impression for hotel guests through an engaging personality and exceptional customer service. The role includes checking in and registering guests, providing knowledgeable information about the hotel, its amenities, and the local area, and helping guests have a memorable experience. The position offers an opportunity to grow a career in hospitality at a world-class property.

Requirements

• Highly motivated.
• Engaging personality and interest in creating a memorable first impression for guests.
• Ability to provide exceptional customer service and engage with people from around the world.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
• Resolve problems and delight guests through recovery when things do not go as expected.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, assisting other departments with necessary information.
• Know all emergency procedures and policies.
• Maintain the house bank.
• Communicate pertinent information to the manager on duty.
• Follow set procedures for posting, charges, check cashing, safe deposits, and refunds.
• Assist other departments as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed