Front Desk Agent

Ameristar Casino Hotel Kansas City•Kansas City, KS

About The Position

Boyd Gaming is seeking a professional and customer-focused Front Desk Agent to join its hotel team. As the first point of contact for guests, the agent delivers service while managing front desk operations. The role calls for strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

Minimum one year of customer service experience, preferably in hospitality or a hotel setting.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency with computer systems and basic software applications.
Professional demeanor and a customer-first mindset.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong problem-solving skills and ability to remain calm under pressure.

Nice To Haves

Experience with property management systems (PMS) or hotel reservation software.
Previous front desk or guest services experience.
Knowledge of hotel operations and amenities.
Experience with conflict resolution and guest complaint handling.

Responsibilities

Greet guests professionally upon arrival and departure.
Process guest check-ins and check-outs using the property management system.
Manage reservations, modifications, and cancellations accurately.
Respond to guest inquiries and requests and provide information about hotel amenities, local attractions, and services.
Process payments and maintain accurate financial records for transactions.
Answer and direct phone calls, emails, and messages to appropriate departments or staff.
Resolve guest concerns and complaints professionally, escalating issues when necessary.
Maintain security protocols, including key management and access control procedures.
Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
Keep the front desk area organized, clean, and stocked with necessary materials.
Monitor and report maintenance issues or security concerns to management.
Perform administrative tasks, including data entry, filing, and record-keeping.