Front Desk Agent

BBL Hospitality • Norfolk, VA

4d • $15 - $16 • Onsite

About The Position

The Front Desk Agent assists hotel guests efficiently, courteously, and professionally with front-office functions in accordance with management standards, maintaining a high standard of service and hospitality. The role is responsible to guests, requires a flexible schedule, and reports directly to the Front Desk Supervisor. The position is part-time at Springhill Suites ODU in Norfolk, Virginia, with a listed pay range of $15.00–$16.00 per hour. Most positions require weekend and holiday availability.

Requirements

• High school diploma or equivalent preferred.
• Typing and computer aptitude.
• Interpersonal skills.
• Reading and writing skills.
• Basic mathematical abilities.
• Ability to work a flexible schedule.
• Physical ability to speak and hear on the phone; read, write, and type; lift and carry; reach overhead; push and pull; bend; walk stairs; and move about, usually while standing for a significant portion of the workday.

Responsibilities

• Register guests promptly and courteously, using upselling techniques to maximize room rates.
• Prepare for group check-ins and check-outs and VIP arrivals; stay informed about hotel events and functions during the shift.
• Check guests out and process customer payments according to established policies and procedures.
• Respond promptly to guest requests and promote hotel services, facilities, and outlets.
• Provide guests with information such as local attractions and directions to increase guest satisfaction.
• Resolve guest complaints to the customer's satisfaction and inform the supervisor of major problems, complaints, disturbances, or unhappy guests.
• Book guest reservations or coordinate with the reservation center.
• Handle departmental accounting of money, receipts, guest accounts, and other forms of credit; post charges, complete the cashier's report, prepare deposits, and count the cashier bank.
• Issue, control, and release guest safe-deposit boxes.

Benefits

• Paid time off
• 401(k) investment
• Referral bonus
• Associate development plan opportunities
• Internal promotion opportunities
• Medical, dental, vision, voluntary benefits, and FSA and HSA account options available to full-time associates
• Associate travel program discounts

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED