Front Desk Agent
Crescent Careers • Ithaca, NY2d • Onsite
Front Desk Agent Jobs
2,501 jobs found — updated daily
Front Desk Agent
Tharaldson Hospitality • Columbus, OH2d • $0 - $15 • OnsiteFront Desk Agent
Kahler Hotels LLC • Rochester, MN2d • $17 - $18 • OnsiteFront Desk Agent
Coast Hotels • North Vancouver, BC2d • OnsiteFront Desk Agent
Shaner Hotels • Homestead, FL2d • OnsiteFront Desk Agent
Shaner Hotels • Durham, NC2d • OnsiteFront Desk Agent
MCR • San Antonio, TX2d • $15 - $16 • OnsiteFront Desk Agent
MCR • Odessa, TX2d • $14 - $15 • OnsiteFront Desk Agent
Omni Hotels & Resorts • Pittsburgh, PA2d • $17 - $19 • OnsiteAmbassador/Front Desk Agent
Meyer Jabara Hotels • New York, NY2d • $20 - $20 • OnsiteFront Desk Agent
Schulte Hospitality Group • Santa Fe, NM2d • OnsiteFront Desk Agent
SHANER • Durham, NC2d • OnsiteFront Desk Security Agent
FORTIS GROUP dba silhouette security • Mountain View, CA2d • $23 - $25 • OnsiteFront Desk Agent
The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID2d • OnsiteFront Desk Agent
Witham Family Hotels • Bar Harbor, ME2d • $18 - $25 • OnsiteFront Desk Agent
OLD EDWARDS HOSPITALITY GROUP LLC • Athens, GA2d • OnsiteFront Desk Agent
B.F. Saul Company Hospitality Group • McLean, VA2d • $19 - $19 • OnsiteGuest Service Agent
50 KINGSMILL LLC • Leon, VA2d • $16 - $17 • OnsiteHotel Front Desk Agent
McKibbon Hospitality • Tallahassee, FL2d • OnsiteFront Desk Agent
Hyatt Vacation Ownership2d • Onsite
Front Desk Agent
Crescent Careers•Ithaca, NY
•Onsite
About The Position
The Courtyard by Marriott Ithaca Airport University is looking for its next great team member to join us on our Front Office team. As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Requirements
- Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers
- Passion for providing guests with excellent customer service
- Thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one
- Flexibility in working a variety of different shifts, including days, evenings and weekends
- Excellent computer skills
- Team spirit
Nice To Haves
- Marriott brand experience
Responsibilities
- Greeting and registering guests
- Checking guests out of the hotel
- Inputting and retrieving information from the computer
- Confirming guest information and room rate
- Selecting rooms
- Coding electronic keys
- Assisting guests with check-out
- Ensuring rooms and services are correctly accounted
- Using the point-of-sale system
- Handling money
- Processing credit and debit cards
- Accepting and recording various forms of payment
- Converting foreign currency
- Making change
- Processing gift certificates and cards
- Demonstrating a thorough knowledge of hotel information
- Answering guest questions and inquiries
- Using up-selling techniques to promote hotel services and facilities
- Maximizing room occupancy
- Responding to guest inquiries and requests
- Resolving issues in a timely, friendly and efficient manner
- Fielding guest complaints
- Conducting research to resolve and negotiate solutions for guest satisfaction
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling
- Discounts with Crescent managed properties in North America for you & your family members
- Discounts at Marriott brand properties worldwide
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Build a Resume for Front Desk Agent
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
