Front Desk Agent

MCR • Austin, TX

4d • $16 - $18

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests warmly, using their names when possible, handling guest concerns with urgency and hospitality, knowing hotel facilities and amenities, supporting awareness of groups and events, and answering calls using the approved greeting. Agents check guests in and out efficiently, follow up after check-in to confirm room satisfaction, understand current room rates and promotions, and receive and document incoming mail as required by the shift checklist.

All team members are expected to keep workspaces clean and organized, help clean guest rooms and public areas as needed, complete operational checklists accurately and on time, and prepare accurate shift handover reports. Agents must wear a clean approved uniform and nametag and maintain professional grooming. Clear communication, collaboration, and flexibility to help meet hotel and guest needs are expected.

The position requires working effectively in a fast-paced, sometimes high-pressure hotel environment and following established procedures. The employee may be asked to perform other related duties. The job is at-will; the description does not create an employment contract.

Requirements

• Must be 18 years of age or older.
• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening, understanding, clarification, and conflict-resolution skills when addressing concerns raised by guests and co-workers.
• Ability to convey information and ideas clearly.
• Desire to serve guests and provide hospitality.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to stand or remain stationary for extended periods, typically 3–4 hours at a time.
• Ability to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Ability to inspect and visually observe details at close and long range.
• Ability to occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, rates, and promotions, and support awareness of hotel groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Keep front- and back-of-house workspaces clean and organized, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Receive and document incoming mail as required by the daily shift checklist.
• Communicate clearly and professionally and collaborate with team members to create a welcoming guest environment.
• Wear an approved, clean uniform and nametag and maintain grooming standards.
• Arrive on time and follow clock-in, clock-out, break, and call-out procedures.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed