Front Desk Agent
KOLTER HOSPITALITY GROUP • West Palm Beach, FL4d • $15 - $15 • Onsite
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Front Desk Agent
KOLTER HOSPITALITY GROUP•West Palm Beach, FL
•$15 - $15•Onsite
About The Position
A Kolter Hospitality Gallery Host delivers service excellence to guests by creating a comfortable and welcoming environment. The role is responsible for processing check-ins and check-outs, issuing room keys, and resolving guest issues in compliance with Kolter Hospitality and Hyatt Place standards, policies, and procedures. The position also supports food and beverage service and meeting and event setup. Pre-employment drug testing and a background check are required.
Requirements
- Able to work most weekends and holidays.
- Report to work on time and in proper uniform.
- Pre-employment drug test and background check required.
Nice To Haves
- Customer service experience in hospitality is a plus.
Responsibilities
- Assist guests with check-in and check-out processes.
- Coordinate guest requests and inform guests about hotel services, features, and room amenities.
- Welcome guests by name whenever possible and provide personalized guest service.
- Prepare, set up, stock, take down, and clean food and beverage service areas and products, following recipe and presentation standards.
- Set up and break down meeting space and prepare food for meetings and events.
- Follow hotel rate structures, discounts, and selling and upselling strategies.
- Perform cashiering tasks, including settling bills and invoices, posting charges, and making adjustments.
- Carry out specified duties in response to fire alarms, guest medical emergencies, and security threats.
- Cancel room reservations according to policy.
- Report items in need of repair and follow safety procedures.
- Work most weekends and holidays, report on time, and wear the proper uniform.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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