Hotel Front Desk Agent (FT)

Spooky Nook Sports Ohio LLC•Cincinnati, OH

23h

About The Position

The Hotel Front Desk Associate accommodates guests of the Warehouse Hotel in a welcoming manner while maintaining a professional demeanor and working as part of a team with other front desk associates. The position reports to the Front Desk Supervisor and Front Office Manager. It primarily works first or second shift, from 7 AM to 3 PM or 3 PM to 10 PM, and requires weekend availability.

Requirements

Be at least 18 years of age.
High school diploma or equivalent.
Dependable transportation to and from work.
Fluent English skills, including reading and interpreting written information and speaking and understanding verbal communication.
Ability to fulfill the physical requirements of the position, with reasonable accommodations as necessary.
Availability to work a flexible schedule that may include evenings, weekends, and holidays as needed.
Integrity to safeguard confidential information.
Authorized to work in the United States.
Highly dependable, with a history of consistent attendance and punctuality.
Guest-focused and service-oriented, with the ability to understand the broader impact on the company and advocate for its products and services.
Self-starting and motivated, with the ability to work independently and take initiative.
Ability to multitask and balance multiple projects and duties.
Team-focused mindset, including willingness to set aside personal priorities to help others and contribute to positive team spirit and morale.
Trustworthy and honest, and takes accountability when appropriate.
Detail-oriented, accurate, and thorough, with an interest in improving and promoting quality.
Ability to remain calm in tense or stressful situations.
Experience communicating with individuals of diverse demographics.
Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.

Nice To Haves

Previous experience in a guest-focused environment.
Bilingual in English and Spanish.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys.
Maintain a positive, friendly, respectful, and professional demeanor with guests, customers, and fellow employees.
Answer questions about hotel services, guest registration, recreational facilities, nearby shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change.
Make and confirm reservations.
Post charges, such as room, food, and telephone charges, to the ledger.
Make restaurant, transportation, and entertainment reservations and arrange tours.
Sell seasonal tickets.
Assist with delivering luggage, fruit baskets, flowers, and other items to guest rooms.
Answer, screen, and route outside calls; provide information to callers and record messages.
Perform clerical tasks, including typing, preparing for group arrivals, proofreading, and mailing brochures and information to guests.
Report tasks to maintenance, housekeeping, common area, and management teams using multiple communication processes.
Record and set up wake-up calls.
Record lost-and-found items in Visual One and coordinate mailing of items to guests with housekeeping.
Perform other duties as assigned.

Benefits

Free family membership to the 65,000-plus-square-foot fitness center, including group fitness classes.
Affordable and comprehensive medical, dental, and vision benefits.
Competitive PTO package.
Paid holidays.
401(k) program.
35% discount on food and beverage purchases, including at the Forklift and Palate restaurant.
35% discount on Nook apparel.
Free child watch in three-hour increments.
Discounts on academy team programs, birthday parties, personal training, event space rental, and more.
Local business discounts.