Hotel Front Desk Agent (FT)
About The Position
Hotel Shattuck Plaza is seeking a friendly, dependable full-time Front Desk Agent/Guest Service Concierge for its historic downtown Berkeley hotel. The role helps guests feel welcome from arrival through departure while keeping front desk operations accurate, organized, and running smoothly. Scheduling is based on hotel needs, and flexibility to work morning and evening shifts, weekends, and holidays is required. The agent provides check-in and check-out service, responds to guest requests and concerns, shares information about hotel amenities and local attractions, and assists with calls, reservations, and inquiries. The role also manages room assignments, guest accounts, payments, and folios; coordinates with other departments; maintains shift notes; follows cash-handling, privacy, and safety procedures; and keeps the front desk area welcoming and organized.
Requirements
- Strong communication, organization, and customer service skills.
- Ability to manage multiple priorities while maintaining accuracy and a welcoming attitude.
- Comfort handling payments, reviewing guest accounts, and resolving billing questions.
- Dependability and punctuality for scheduled shifts.
- Flexibility to work morning and evening shifts, including weekends and holidays.
Nice To Haves
- Previous hotel Front Desk or guest service experience.
- Familiarity with hotel property management systems and basic computer applications.
Responsibilities
- Welcome guests and provide friendly, efficient check-in and check-out service.
- Respond professionally and carefully to guest questions, requests, and concerns.
- Follow through on guest needs and involve a supervisor or manager when additional support is needed.
- Share information about hotel amenities, dining, transportation, and local attractions.
- Answer calls and assist with reservations and guest inquiries.
- Manage room assignments, guest accounts, payments, and folios accurately.
- Process reservations, special requests, and reservation changes.
- Communicate with Housekeeping, Engineering, and other departments to coordinate room readiness and guest needs.
- Maintain clear shift notes and communicate outstanding items to the next shift.
- Follow cash-handling, guest privacy, and hotel safety procedures.
- Keep the Front Desk area organized, professional, and welcoming.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
