Front Desk Agent - The Churchill Hotel Near Embassy Row

Remington Hospitality • Washington, DC

4d

About The Position

The Front Desk Agent greets and assists hotel guests, handling check-in and check-out professionally and promptly. The role supports pre-registration and reservation blocking, reviews special requests, and assigns rooms accordingly. It also involves accurately posting charges, handling guest payments and cash, and maintaining working knowledge of hotel rates, discounts, front office systems, reservations, cancellation procedures, and relocation procedures. Same-day reservations should be completed in approximately two minutes.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, potentially including nights, weekends, and holidays.
• Enjoy working as part of a team focused on providing great guest experiences.
• Ability to work in a standard office environment, including prolonged periods sitting at a desk and using a computer.
• Ability to use hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone or headset.

Responsibilities

• Greet and communicate cordially with guests and check them in and out promptly and professionally.
• Assist with pre-registration and blocking reservations when necessary.
• Accurately and efficiently post all charges.
• Maintain working knowledge of the front office computer or manual system, including routine and infrequent transactions.
• Handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Handle reservations, including same-day reservations, in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed