the D - Hotel - Front Desk Agent

Recruiting Team • Las Vegas, NV

4d

About The Position

The Front Desk Agent provides outstanding guest service by checking guests in and out, booking reservations, sharing information, and arranging additional services as needed. The role attends to guest needs, resolves guest problems, issues keys, processes payments, and helps ensure maximum guest satisfaction and available inventory. The position also involves maintaining work areas, observing and reporting unusual or suspicious behavior, and following company, departmental, and Gaming Control Board rules and procedures.

Requirements

• Communicate effectively with guests, team members, and management in written and verbal form.
• Have basic math skills.
• Have previous cash-handling experience.
• Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Have basic knowledge of Microsoft Office, Outlook, and the Internet.
• Be able to work any day of the week and any shift, including weekends and holidays.
• Establish and maintain effective working relationships with team members and guests.
• Be at least 21 years of age.
• Have a high school diploma or GED equivalent.
• Have at least 1 year of previous customer service experience.
• Have normal corrective vision, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Be able to climb, bend, reach, pull up to 35 pounds, walk, and stand for the duration of the shift.
• Have manual dexterity to operate job-related equipment.

Responsibilities

• Practice, support, and promote Company Service Standards at all times.
• Accurately create reservations and check guests in and out.
• Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
• Address guests by name and answer questions in a way that reflects an understanding of the department and property.
• Assist supervisors in identifying guests with special needs to protect company assets and provide the best guest service possible.
• Observe and report unusual or suspicious behavior.
• Clean and maintain Front and Back of House work areas and inform the necessary people of supply shortages.
• Attend to guest needs, resolve guest problems, provide information and additional services, and process payments.
• Assist as needed to ensure maximum inventory is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED