Front Desk Agent - The Grand Hotel
About The Position
The Front Desk Agent at The Grand Hotel at the Grand Canyon welcomes guests and provides high-level service throughout registration and checkout. The role ensures guest accounts are handled properly, payments are collected accurately, and guests receive accurate information about the property, Grand Canyon National Park, and surrounding areas. The agent also responds to guest requests and complaints, follows up to confirm resolution, and coordinates with Housekeeping and Bell staff. This is a full-time, year-round position in Tusayan, Arizona, with a typical schedule of 32–40 hours per week, including weekends, evenings, and holidays. The listed wage is $17.65 per hour. The position requires standing for long periods, routine walking and handling tasks, and occasional lifting or carrying up to 100 pounds.
Requirements
- Previous experience in a guest-facing position, such as front desk or concierge, with money-handling responsibilities.
- Experience with computers and Windows software.
- Professionalism and strong communication skills, including the ability to provide clear instructions and directions.
- Verbal comprehension to understand oral and written communications and follow detailed directions.
- Attention to detail to minimize errors.
- Reasoning, problem-solving, and troubleshooting skills.
- Multitasking and prioritization skills.
- Basic computer skills.
- Ability to work hours that may include a nonstandard workweek, overtime, and various shifts as needed.
- Ability to meet the physical requirements of the position, including prolonged standing, occasional stair climbing, and the described lifting and carrying demands.
Responsibilities
- Understand and support the Xanterra Mission Statement and Core Values.
- Follow established front desk procedures.
- Register guests promptly, efficiently, and courteously.
- Manage guest accounts, post charges, and collect payments.
- Maintain guest security when controlling and issuing keys and handling guest information.
- Know property information and provide accurate information about the Grand Canyon National Park and surrounding areas.
- Receive guest requests or complaints, take ownership, follow up to confirm resolution, and involve a supervisor as needed.
- Coordinate with Housekeeping to keep room status current.
- Work with Bell staff to assist guests with requests.
- Follow Xanterra Tusayan, LLC lost and found procedures.
- Maintain the bank accurately and securely, and close out, balance, and deposit it at the end of the shift.
- Shift priorities and duties as directed by a supervisor.
- Perform other duties as assigned.
- Work safely to prevent accidents and injuries and secure company equipment.
- Wear protective equipment as required by job duties.
- Complete required training programs.
Benefits
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- Disability insurance.
- 401(k) with match.
- Life and AD&D insurance.
- Employee Assistance Program.
- Wellness programs.
- Learning and Development Programs.
- Low-cost employee housing and on-site employee meals.
- Free on-site laundry facility, shuttle service, Wi-Fi, and satellite TV.
- Free Grand Canyon National Park pass.
- Free Grand Canyon Railway train rides.
- Access to the hotel fitness center and pool.
- Retail, lodging, and travel discounts.
- Planned employee trips and activities.
- $350 referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
