the D - Hotel - Front Desk Agent

The D • Las Vegas, NV

2d

About The Position

The Front Desk Agent provides guest service by checking guests in and out, booking reservations, answering questions, sharing information, and arranging additional services as needed. The role attends to guest needs and resolves problems, issues keys, processes payments, and helps ensure maximum guest satisfaction and available inventory. The agent also supports the Company Service Standards and maintains front- and back-of-house work areas.

Requirements

• Communicate effectively with guests, team members, and management in written and verbal form.
• Have basic math skills.
• Have previous cash-handling experience.
• Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Have basic knowledge of Microsoft Office, Outlook, and the Internet.
• Be able to work any day of the week and any shift, including weekends and holidays.
• Establish and maintain effective working relationships with team members and guests.
• Be at least 21 years of age.
• Be a high school graduate or have a GED equivalent.
• Have 1 year of previous customer service experience.
• Have the required vision, mobility, strength, and manual dexterity to perform the duties, including lifting or pulling up to 35 pounds, walking, standing, and operating job-related equipment.

Responsibilities

• Practice, support, and promote the Company Service Standards.
• Create reservations accurately and check guests in and out.
• Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
• Address guests by name and answer questions in a way that reflects knowledge of the department and property.
• Assist supervisors in identifying guests with special needs to protect company assets and provide the best possible guest service.
• Observe and report unusual or suspicious behavior.
• Clean and maintain front- and back-of-house work areas and inform appropriate personnel of supply shortages.
• Attend to guest needs, resolve guest problems, process payments, and help ensure maximum guest satisfaction and available inventory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED