FRONT DESK AGENT - The Ellison Hotel

Classen Curve Hotel•Oklahoma City, OK

15h•Onsite

About The Position

The Guest Service Agent at The Ellison, A Tribute Portfolio Hotel, is a guest-facing role responsible for creating memorable experiences from check-in to check-out. This position involves providing warm hospitality, genuine engagement, and personalized service. The agent will assist with guest requests, promote hotel amenities, and ensure every guest feels valued throughout their stay. The Ellison is a boutique hotel in Oklahoma City's Classen Curve, inspired by Ralph Ellison, offering an elevated experience through exceptional service, curated design, and community connections.

Requirements

Strong verbal and written communication skills.
Excellent interpersonal and guest service skills.
Strong organizational skills and attention to detail.
Ability to multitask and remain composed in a fast-paced environment.
Ability to use sound judgment when handling guest concerns and stressful situations.
Strong computer skills and the ability to learn hotel systems and technology.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Ability to work independently and as part of a team.
Must be able to stand and walk for extended periods throughout the shift.
Must be able to occasionally bend, reach, stoop, and lift or carry items up to 25 pounds.
Must be able to perform repetitive motions such as typing and key generation.

Nice To Haves

Previous experience in hospitality, guest service / customer-facing role preferred.
Prior hotel front desk or property management system experience is preferred.

Responsibilities

Deliver exceptional hospitality by welcoming every guest with professionalism, warmth, and enthusiasm.
Assign rooms, issue room keys, and provide information regarding hotel amenities, services, and local attractions.
Anticipate guest needs and proactively provide personalized recommendations, directions, and information about hotel amenities, Milo, local attractions, and Oklahoma City experiences.
Respond promptly and professionally to guest inquiries, requests, and concerns.
Resolve guest concerns in a courteous and service-oriented manner.
Maintain thorough knowledge of room types, hotel services, Marriott Bonvoy benefits, promotions, dining outlets, and current events.
Promote hotel services and amenities through thoughtful upselling and informed recommendations.
Accurately post charges, process payments, and reconcile guest accounts as needed.
Follow hotel policies, procedures, brand standards, and safety protocols.
Maintain a neat, professional appearance in accordance with company standards.
Demonstrate professionalism, respect, and teamwork in all interactions with guests and associates.
Complete required training and assigned tasks promptly.
Perform other duties as assigned.