The Waymark Hotel - Front Desk Agent

Concord Hospitality Enterprises • Chattanooga, TN

1d • Onsite

About The Position

The Waymark Hotel is seeking a Front Desk Agent to deliver exceptional guest service and create a welcoming experience. This role involves managing reservations, processing payments, and ensuring guest satisfaction. The ideal candidate will be professional, reliable, and service-focused, with strong communication and multitasking skills.

Requirements

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Benefits

• Competitive wages
• Medical/Dental/Vision plans insurance
• Life insurance with Short Term and Long Term disability options
• 401k with Company Match
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED