Front Desk Agent, The Code Hotel

AvantStay•Austin, TX

3d•Onsite

About The Position

The Front Desk Agent is the face of AvantStay at its market office and primarily facilitates in-person guest check-ins. The role also manages office and storeroom organization, deliveries, supplies, and inventory, and may support local teams and vendors with market operations. The position is primarily onsite, with occasional inspections or team support during non-peak arrival days. The role is full-time and based in the Austin area, with some weekend and evening work.

Requirements

Must be based in the Austin area and willing to work some weekends and evenings.
A guest-first attitude and strong commitment to creating great hospitality experiences.
Excellent communication skills and the ability to communicate with a broad range of stakeholders.
Comfort working in a startup environment and making decisions that enhance the guest experience.
Positive attitude, self-starter mentality, and ability to work effectively independently and as part of a team.
Strong analytical, strategic, and collaborative skills.
Comfort working in a very fast-paced environment.
Attention to detail, focus, and willingness to work hard to help the company grow.
Ability to understand and convey business issues and technical concepts.
Ability to quickly learn new software systems.

Nice To Haves

Broad technology experience, including familiarity with different property management systems.
Experience in real estate, hospitality, and/or technology.
Interest in becoming deeply knowledgeable about short-term rentals and housekeeping.

Responsibilities

Conduct live check-ins for arriving guests and create a positive first impression.
Guide guests through the AvantStay experience.
Stay in constant communication with the field team about guest arrivals and requests.
Use company technology to release check-in instructions and close out Live Check-In cases in Salesforce.
Receive, organize, and stock housekeeping and operational supply deliveries.
Lift, move, unpack, and organize office and storeroom items.
Assist with inventory duties, including preparing items for the field team, receiving deliveries, and tracking linen and consumables use.
Maintain and organize the office, gathering spaces, and surrounding area.
Perform inspections or provide team support during non-peak arrival days.