Front Desk Agent, The Code Hotel

AvantStay•Austin, TX

3d•Onsite

About The Position

AvantStay is seeking a Front Desk Agent to serve as the face of the company at its market office and facilitate in-person guest check-ins. The role is suited to someone who enjoys staying active and serving guests. The position is primarily onsite, focused on making guest arrivals smooth, and may also involve inspections or support for local teams during non-peak arrival days. In addition to welcoming and guiding guests through the AvantStay experience, the agent manages office and storeroom operations, including deliveries, supplies, linen and consumable inventory, and gathering spaces. The agent communicates guest arrivals and requests to field teams and uses company technology to send check-in instructions and close out live check-in cases in Salesforce.

Requirements

Must be based in the Austin area.
Willingness to work some weekends and evenings.
Guest-first attitude and a strong desire to create great experiences.
Broad technology experience, including experience with different property management systems.
Excellent communication skills and ability to communicate with a broad range of stakeholders.
Comfort working in a startup environment and making decisions that enhance the guest experience.
Positive attitude, self-starter mentality, and ability to work effectively both independently and in a team.
Desire to develop deep knowledge of short-term rentals and housekeeping.
Strong analytical, strategic, and collaborative skills.
Comfort working in a fast-paced environment.
Attention to detail, focus, and willingness to work hard to help the company reach its next stage.
Ability to understand and convey business issues and technical concepts.
Ability to learn new software systems quickly.
Ability to lift, move, and unpack supplies.

Nice To Haves

Experience in real estate, hospitality, and/or technology.

Responsibilities

Conduct live check-ins for arriving guests and create a positive first impression.
Guide guests through the AvantStay experience.
Communicate guest arrivals and requests to the field team.
Use company technology to release check-in instructions and close out “Live Check-In” cases in Salesforce.
Receive, organize, unpack, and stock housekeeping and operational supply deliveries.
Assist with inventory duties, including preparing items for field teams, receiving deliveries, and tracking linen and consumable use.
Maintain and organize office, storeroom, gathering spaces, and the surrounding area.
At times, perform inspections or provide support to local teams and vendors with market operations.