Front Desk Agent - The Churchill Hotel Near Embassy Row

Remington Hotels • Washington, DC

4d • Onsite

About The Position

The Front Desk Agent greets and communicates cordially with guests and promptly and professionally checks them in and out of the hotel. The role assists with pre-registration and reservation blocking, posts guest charges accurately, and manages cash, checks, and credit card information for payments, including making correct change.

The agent maintains working knowledge of the front office computer or manual system and its daily and less frequent transactions. The role also involves reviewing reservations with special requests and blocking rooms accordingly; knowing hotel rates, discounts, and related procedures; taking same-day reservations efficiently (approximately two minutes per reservation); and following cancellation and relocation procedures when necessary. Pay is $18.40 per hour.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, potentially including nights, weekends, and holidays.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Frequent fine motor skills and use of hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone or headset.

Nice To Haves

• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests and check them in and out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Handle cash, checks, and credit card information for guest payments and make change correctly.
• Maintain working knowledge of the front office computer or manual system, including daily and infrequent transactions.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Follow reservation procedures, including taking same-day reservations efficiently.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed