Agent Front Desk
About The Position
The Agent Front Desk welcomes guests and helps create a memorable stay. The role manages guest bookings and opportunities to enhance stays; handles cash and credit transactions; and checks guests in and out, verifies identification, issues room keys, and controls safety deposit boxes. The Front Desk Agent responds to guest preferences, messages, requests, questions, and concerns, assists with billing and local information, and involves management when necessary. The position also requires following safety procedures, reporting incidents, using required protective gear, maintaining a professional appearance as a brand ambassador, staying informed about daily events and activities, and assisting colleagues with ad-hoc duties. The role includes night, weekend, and holiday shifts. The hourly pay range is $15.23–$16.56. Eligible employees are offered benefits including paid time off, medical, dental and vision coverage, insurance, and a 401(k), among other benefits.
Requirements
- Strong communication skills and approachability when responding to guest concerns and compliments.
- Problem-solving skills to resolve issues and support a positive guest experience.
- Fluency in the local language.
- Literacy, basic mathematics, and computer skills.
- Flexibility to work night, weekend, and holiday shifts.
- High school diploma or qualification.
- Ability to lift, push, and pull objects weighing up to 50 lbs (23 kg), including bending and kneeling.
Nice To Haves
- Additional language skills.
- College or university degree.
- Ideally, at least one year of experience in a front desk or guest service position.
Responsibilities
- Welcome guests and acknowledge IHG Rewards Club members and returning guests in person or by phone.
- Take and manage guest bookings, identify upselling opportunities, and explain ways to improve guests’ stays.
- Handle cash and credit transactions.
- Check guests in and out promptly, collect identification, issue room keys, and control and release safety deposit boxes.
- Record and act on guest preferences and handle messages, requests, questions, and concerns.
- Assist guests with matters such as billing issues and local information, and involve management when necessary.
- Follow safety procedures, report incidents, and wear required protective gear.
- Maintain a professional appearance and represent the brand.
- Stay informed about the day’s events and activities.
- Assist colleagues with other ad-hoc duties as needed.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
