Front Desk Agent
About The Position
Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced and potentially stressful environment. Flexible scheduling availability may be required. Weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. The employee will receive access to Island Hospitality’s formal training and development program, which offers tools, resources, and opportunities for career growth in hospitality. The listed salary is $15.00.
Requirements
- Be a highly motivated team player with strong initiative and a desire for achievement.
- Be effective in handling workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
- Be able to work well in stressful situations.
- Be readily available and approachable for guests while providing excellent guest service.
- Be able to stand, sit, or walk for extended periods.
Responsibilities
- Check in and check out hotel guests.
- Process payments according to established hotel requirements.
- Provide information and assistance to guests and vendors.
- Prepare necessary reports during each shift for the management team.
- Provide excellent guest service and remain readily available and approachable to guests.
- Anticipate, prevent, identify, and resolve workplace problems as necessary.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending account plans
- Dependent care flexible spending account
- Identity theft protection insurance
- Commuter benefits, including transit and parking
- Pet insurance
- Paid time off and payroll incentives for annual wellness exams
- Employee assistance program
- Wellness subscriptions with access to gyms, financial planning, counseling, and legal services
- Paid sick and vacation time
- Family leave
- 401(k) retirement plan with employer matching; fully vested upon the first contribution
- Incentive-based bonus program
- Free hotel room nights and employee discounts
- Friends and family hotel-brand discounts
- Team member recognition and bonuses
- Discounted tickets to attractions and entertainment
- Career growth through an in-house training program
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
