Hotel Front Desk Agent - Maverick Elko

Maverick NV LLC•Elko, NV

About The Position

The Hotel Front Desk Agent performs a variety of duties for hotel guests, including answering and transferring incoming calls, entering reservations and cancellations, and following through on guest-requested changes. The agent registers guests, assigns rooms, issues keys, calculates bills, collects payment, and responds to guest inquiries. Housing options are available after 90 days. The pay rate is $13.00 per hour, with varied shifts.

Requirements

Excellent customer service skills.
Ability to read, write, and type.
Ability to multitask.
Ability to stand for long periods, up to 8 hours.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness, and with minimum supervision.
Ability to grasp, bend, and stoop, and push or pull loads up to 40 pounds.
Punctuality and regular, reliable attendance.
Honesty and integrity.

Responsibilities

Provide superior guest service and maintain positive interactions with guests and team members, including handling difficult guests and working harmoniously with coworkers.
Check guests in and out of the hotel.
Issue room keys and collect payment for rooms.
Handle shift paperwork and the Front Desk bank.
Assist guests with questions and address their concerns.
Use the PBX phone system.
Communicate by radio with Security, Maintenance, Housekeeping, the Slot Department, and the shuttle.
Answer incoming calls and transfer them to the appropriate departments.
Enter guest reservations and cancellations.
Set up wake-up calls for guests.
Maintain knowledge of hotel occupancy, special events, in-house groups, and other situations affecting the reception desk.
Perform related and other duties as required.