Front Desk Agent

Spire Hospitality • Nashville, TN

4d • Onsite

About The Position

The Front Desk Agent warmly welcomes hotel guests and provides exceptional service throughout their stay. Working with the front desk team, the agent helps ensure guest satisfaction by creating seamless experiences from arrival onward and resolving concerns with attentive service recovery.

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service or a guest-facing role.
• Comfort and proficiency working on a computer with MS Suite, including Outlook, Word, and Excel.
• Ability to lift, carry, push, or pull 10 pounds.
• Ability to stand for the majority of the shift.

Nice To Haves

• One year of hotel front desk experience preferred.
• Previous experience with hotel PMS systems, such as OnQ.

Responsibilities

• Deliver outstanding service, courtesy, and care to guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the guest check-in and check-out process.
• Answer incoming phone calls promptly and professionally.
• Multitask effectively in a dynamic environment.
• Resolve guest concerns through attentive service recovery.

Benefits

• Early pay or earned wage access before payday.
• Medical, dental, and vision coverage.
• Pet discount program.
• Identity theft protection.
• Pre-paid legal support.
• Flexible spending accounts.
• Matched 401(k).
• Life insurance.
• Critical accident or illness coverage.
• Short- and long-term disability coverage.
• Paid time off.
• Wellness programs.
• Hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED