FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

Fine Hospitality Group LLC•Oceanside, CA

4d•$17 - $17

About The Position

The Hotel Front Desk Agent provides courteous, professional service to hotel guests and supports smooth front office operations. The role handles guest arrivals and departures, reservations, transactions, questions, and complaints, while maintaining accurate records and a welcoming lobby and breakfast area. The agent works cooperatively with management, coworkers, and other departments at two hotel locations, on different days as scheduled, and may be asked to cover shifts on short notice. Overnight shifts include preparing and setting up breakfast.

Requirements

High school diploma or equivalent.
Fluent English.
Strong computer, typing, and technology skills.
Ability to stand for extended periods and lift or carry up to 50 pounds.
Willingness to work weekends, holidays, and all shifts, including overnight.
Flexibility to work at two different hotel locations on different days as scheduled.
Willingness to cover shifts when other employees call out, including short-notice coverage.
Dependable, punctual, professional, and willing to learn.

Nice To Haves

Bilingual English/Spanish.
Excellent communication and customer service skills.
Humble, respectful, friendly, and genuinely guest-service-oriented.
Flexible and willing to help wherever needed.
Positive attitude, professional appearance, and strong teamwork skills.
Receptive to feedback and committed to continuous improvement.

Responsibilities

Provide friendly, courteous, and professional guest service.
Complete guest check-in and check-out accurately and efficiently.
Handle guest requests and complaints professionally and resolve issues appropriately.
Register guests, issue room keys, answer phones, and provide hotel and local-area information.
Process reservations, cancellations, modifications, and cash and credit card transactions accurately.
Maintain proficiency in the Property Management System (PMS), front office equipment, and required brand training.
Perform administrative duties, including data entry, reporting, and communication logs.
Keep lobby and breakfast areas clean, organized, and welcoming.
Assist with breakfast preparation, meeting room setup, guest requests, and other assigned duties.
Follow hotel policies and procedures to protect guest privacy, safety, and security.
Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
Work cooperatively with management, coworkers, and other departments at both hotel locations.
Work weekends, holidays, and all shifts, including overnight, and cover shifts when needed, including on short notice.