FRONT DESK ASSOCIATE- FULL TIME-HOTEL HOSPITALITY

Fine Hospitality Group LLC•Oceanside, CA

7d•$0 - $17

About The Position

The Front Desk Associate provides prompt, friendly, courteous, and professional service to hotel guests. The role handles guest check-in and check-out, reservations, payments, inquiries, and service recovery, and may act as Manager on Duty when scheduled. The associate also supports front-office administration and other hotel operations, maintains the appearance and security of public areas, and coordinates with other departments to promote teamwork and quality service. The position requires flexibility to work any shift, including weekends and/or holidays.

Requirements

High school diploma or equivalent.
Fluent English-speaking ability.
Strong computer and typing skills; tech-savvy.
Ability to stand for extended periods behind the desk and in front-office areas.
Ability to carry or lift items weighing up to 50 pounds.
Ability and willingness to work any shift, including weekends and/or holidays.
Excellent communication and customer service skills.
Pleasant personality.
Ability to work well as part of a team.
Good listening skills.
Well-groomed and professional appearance.

Nice To Haves

Bilingual English/Spanish ability.

Responsibilities

Provide prompt, friendly, courteous, and professional guest service.
Check hotel guests in and out in a timely and professional manner.
Act as Manager on Duty when scheduled.
Register guests, issue room keys, and provide information about hotel services, the local area, and room locations.
Answer phones promptly and courteously.
Upsell rooms where possible to maximize hotel revenue.
Use the Property Management System and complete required brand training and portal learning.
Understand hotel operating procedures, room types, rate plans, and franchise policies for guaranteed reservations and no-shows.
Process cash and credit card transactions accurately according to established procedures.
Perform administrative tasks such as data entry, reporting, document scanning, and report preparation.
Respond appropriately to guest complaints and requests, taking service recovery actions to support guest satisfaction.
Perform other assigned duties, including guest room tours, special guest requests, breakfast setup, lobby cleaning, and meeting room setup.
Read and document events and incidents in the communication log.
Maintain the appearance of the lobby and public areas, including the breakfast area.
Follow processes that protect the identity, safety, and security of guests and employees.
Use front-office equipment, including the credit card machine, copier, and fax.
Process reservation cancellations and modifications.
Promote goodwill through courteous, friendly, and helpful interactions with guests, managers, and associates.
Promote teamwork and quality service through daily communication and coordination with other departments.