Hotel Front Desk Associate
About The Position
The Hotel Front Desk Associate is often the first point of contact for guests at Ute Mountain Casino Hotel and is responsible for creating a welcoming and helpful experience from check-in to check-out. The role delivers professional, courteous guest service while managing reservations, processing payments, and providing information about the hotel, casino, and surrounding attractions. Success requires providing smooth and accurate service with a positive attitude, responding promptly to guest needs, and collaborating with other departments to enhance the overall guest experience.
Requirements
- Must be at least 18 years of age.
- Must be able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License; background checks may be required.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Must maintain a professional appearance, tone, and guest-service mindset.
- Previous customer service experience is required.
- Strong communication and problem-solving skills.
- Basic computer proficiency, including typing and data entry.
- Ability to multitask while staying organized in a busy, guest-facing environment.
- Team-oriented approach and willingness to learn and adapt.
Nice To Haves
- High school diploma or GED preferred.
- Hotel or hospitality experience is a plus.
- Experience with reservation systems, POS systems, or cash handling is helpful.
Responsibilities
- Greet and assist guests professionally and courteously, welcoming them with a warm and respectful demeanor.
- Answer questions about hotel services, amenities, and local attractions.
- Process guest check-ins and check-outs, including confirming reservations, gathering identification, obtaining payment methods, and assigning rooms.
- Close guest accounts upon departure, issue receipts, and thank guests for their stay.
- Make, modify, or cancel hotel reservations using the reservation system.
- Accurately update guest records, preferences, and payment information.
- Receive and relay messages, mail, packages, and special requests.
- Contact appropriate departments to fulfill guest needs or resolve concerns.
- Collect payments, apply charges, and reconcile folios and service fees.
- Maintain cash drawer integrity and follow established procedures.
- Support other associates during busy periods or shift transitions.
- Maintain a clean, organized, and welcoming front desk area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
