Hotel Front Desk Associate

Sree Hotels•Columbia, SC

8d•$12 - $15•Onsite

About The Position

The part-time Front Desk Associate at the SpringHill Suites by Marriott in Downtown Columbia/The Vista serves as guests’ first point of contact and manages aspects of their accommodation. The role is central to providing an exceptional, memorable guest experience through excellent customer service, attention to detail, and a positive, cheerful demeanor. The associate may provide information about the local area and help ensure guests’ needs are met throughout their stay. The position requires flexibility to work either 7 a.m.–3 p.m. or 3 p.m.–11 p.m., with weekday and weekend availability. Employees work primarily indoors and must be able to work the hours and days needed to meet business requirements.

Requirements

At least 1 year of experience working as a hotel front desk agent.
Competent computer skills, including knowledge of Microsoft Word and Excel.
Excellent math and reconciliation skills.
Organization skills and attention to detail.
Friendly, customer-service-oriented approach.
Good interpersonal and problem-solving skills.
Weekend availability is required.
Ability to work 7 a.m.–3 p.m. or 3 p.m.–11 p.m., with weekday and weekend availability.
Ability to use a computer and standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone, and maintain a calm demeanor when handling customer issues.
Ability to walk frequently and stand for the entire shift.
Fluency in English, including the ability to speak, hear, read, and write.

Nice To Haves

Experience using a hotel reservation system such as Lightspeed, FOSSE, or PEP.

Responsibilities

Greet guests warmly at check-in and complete registration according to brand and company standards, including entering and retrieving information, confirming guest information and identity, using guests’ names, confirming room rate and type, assigning rooms, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and explaining room and elevator locations.
Greet guests at check-out and complete the process according to brand and company standards, including confirming room rates and charges, verifying or updating payment methods, processing payment, and printing or emailing the folio.
Document guest preferences by updating guest profiles to support future stays.
Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information; answer guest questions and inquiries.
Use up-selling techniques to promote hotel services, facilities, and loyalty program benefits.
Answer phones promptly with a polite, professional greeting and offer assistance.
Respond to guest inquiries and requests promptly, in a friendly and efficient manner.
Listen attentively to guest complaints, apologize and empathize, take prompt action to resolve issues, and escalate them to a manager when necessary.
Complete designated start- and end-of-shift tasks and reports.
Inform customers about payment methods and verify credit card data.