Front Desk & Hospitality Associate

Gene Juarez Salons & Spas•Tacoma, WA

5d•Onsite

About The Position

The Front Desk & Hospitality Associate is part of the team responsible for creating a welcoming guest experience and providing essential behind-the-scenes support. This full-time position is at the Tacoma location. The role includes greeting and assisting guests, supporting salon artists, maintaining clean guest areas, organizing retail stock and signage, and helping guests during checkout.

Requirements

If age 18 or older, have or be willing to obtain a Class 12 or 13 MAST Permit; training will be provided if needed.
Be able to get tasks done and adapt in a fast-paced environment.
Anticipate guest needs and exceed expectations.
Demonstrate attention to detail and accuracy.
Respond professionally to situations in the moment.
Be organized, keep areas clean, and be comfortable with some repetitive tasks.
Learn and implement changing information about products, services, and promotions.
Have a positive, can-do attitude.
Have open scheduling availability; shifts often include evenings and weekends, and the salon is often busiest around holidays.
Be able to stand or walk for much of the workday.
Lift up to 35 pounds without assistance and up to 50 pounds with assistance.
Successfully complete a background check as a condition of employment.

Responsibilities

Welcome and assist guests to create a positive experience from the moment they arrive.
Support salon artists by preparing clean linens and supplies used during services.
Keep salon areas clean, including the lobby, dressing rooms, retail shelves, and restrooms, from open to close.
Assist with replacing retail stock and signage, and organize and place incoming shipments.
Engage with guests during checkout, process accurate payments, ensure they had a positive experience, and invite them to return.

Benefits

Discounts on services and products
Consistent scheduling
Job variety and opportunities to deepen customer service, cashiering, basic merchandising, and problem-solving experience
Pathway for growth and career development within the company
Comprehensive benefits package
Eligible full-time employees and qualified dependents may participate in medical, dental, vision, and basic life and AD&D insurance plans.
Flexible Spending Accounts
Option to elect long-term disability insurance
401(k) plan
In the first year, employees accrue 1 hour of paid time off for every 30 hours worked.