FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

Fine Hospitality Group LLC • Placentia, CA

9d • $0 - $17

About The Position

The Hotel Front Desk Agent provides courteous, professional service to hotel guests and supports smooth daily operations at two hotel locations. The role handles guest registration, check-in and check-out, reservations, payments, guest requests and complaints, and communication about hotel services and the local area. It also includes administrative work, maintaining front desk and lobby areas, supporting breakfast and meeting-room setup, and following hotel policies that protect guest privacy, safety, and security. The position requires flexibility to work different shifts, including overnight, weekends, and holidays, and to cover shifts at short notice when needed. Overnight shifts include breakfast preparation and setup. Performance is evaluated based on guest satisfaction, reliability, attendance, teamwork, flexibility, professionalism, and contributions to hotel goals.

Requirements

• High school diploma or equivalent.
• Fluent English.
• Strong computer, typing, and technology skills.
• Ability to stand for extended periods and lift or carry up to 50 pounds.
• Willingness to work weekends, holidays, and all shifts, including overnight.
• Flexibility to work at two different hotel locations on different days as scheduled.
• Dependable, punctual, professional, and willing to learn.
• Excellent communication and customer service skills.
• Professional appearance, positive attitude, and strong teamwork skills.
• Receptive to feedback and committed to continuous improvement.

Nice To Haves

• Bilingual English/Spanish preferred.
• Humble, respectful, friendly, and genuinely guest-service-oriented.
• Dependable, flexible, and willing to help wherever needed.

Responsibilities

• Provide friendly, courteous, and professional guest service.
• Perform guest check-in and check-out accurately and efficiently.
• Handle guest requests and complaints professionally and resolve issues appropriately.
• Register guests, issue room keys, answer phones, and provide hotel and local area information.
• Process reservations, cancellations, modifications, and cash and credit card transactions accurately.
• Maintain proficiency in the Property Management System (PMS), front office equipment, and required brand training.
• Perform administrative duties, including data entry, reporting, and communication logs.
• Maintain clean, organized, and welcoming lobby and breakfast areas.
• Assist with breakfast preparation, meeting room setup, guest requests, and other duties as assigned.
• Follow hotel policies and procedures to protect guest privacy, safety, and security.
• Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
• Work cooperatively with management, coworkers, and other departments at both hotel locations.
• Support teamwork, guest satisfaction, and smooth hotel operations.
• Cover shifts when other employees call out, including short-notice coverage when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED