About The Position

The Front Desk Agent Overnight (Night Auditor) helps create memorable and distinctive guest experiences throughout guests’ stays. Guest Experience Experts take initiative to provide a range of services, move around their work area, and handle operational needs, guest requests, reports, and local-area information while making transactions feel like part of the experience. The role requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining professional uniform, appearance, and communication. The position also involves being on your feet and moving around for extended periods, and hands-on work with objects weighing up to 10 pounds without assistance, along with other reasonable duties as requested.

Requirements

  • High school diploma or G.E.D. equivalent is listed as a preferred qualification.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is required.
  • Ability to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

  • High school diploma or G.E.D. equivalent.

Responsibilities

  • Deliver services that guide guests through their stay and help create memorable experiences.
  • Process operational needs and address guest requests.
  • Complete reports and share information about local attractions and the area.
  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain professional uniform, personal appearance, and communications.
  • Help maintain a safe workplace and perform other reasonable job duties as requested.
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