Overnight Agent Night Auditor
About The Position
Perform daily audit functions for the hotel front office and each outlet. Review room and tax postings on the computer or register for accuracy and promptly correct errors. Ensure house charges are posted accurately and on time. Complete daily backups of the front office computer system and night audit program, when applicable, and rebuild the front office system, reservations, and other related computer maintenance, when applicable. Follow the management company’s accounting and credit policies and procedures. Perform front desk functions, including check-ins, check-outs, payments, reservations, PBX operation, and answering calls within three rings. Treat guests promptly, warmly, courteously, and professionally, and provide accurate, clear directions to room locations. The hourly rate is $25.65.
Requirements
- Maintain focus and attention on tasks and complete assignments on time despite frequent interruptions.
- Demonstrate a high work ethic and self-initiative.
- Work varying schedules that may include nights, weekends, and holidays.
- Work effectively as part of a team focused on providing great guest experiences.
- Ability to work in a standard office environment.
- Ability to sit for prolonged periods and work on a computer for 6–8 hours a day.
- Ability to perform frequent fine motor tasks, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Ability to occasionally stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed.
- Ability to read computer screens and printed materials, maintain close visual focus for extended periods, and distinguish colors for certain roles.
- Ability to hear and participate in conversations and meetings and use a phone and/or headset.
Responsibilities
- Perform daily audit functions for the front office and each hotel outlet.
- Review room and tax postings for accuracy and immediately correct errors.
- Ensure house charges are posted accurately and in a timely manner.
- Complete daily backups of the front office computer system and night audit program, if applicable.
- Rebuild the front office system, reservations, and perform related computer maintenance, if applicable.
- Follow management company accounting and credit policies and procedures.
- Perform front desk duties, including check-ins, check-outs, payments, reservations, and PBX operation.
- Answer calls within three rings.
- Treat guests promptly, warmly, courteously, and professionally.
- Give guests accurate and clear directions to room locations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
